ANSWERS TO YOUR QUESTIONS
Shopping Information
WHAT SHIPPING METHODS ARE AVAILABLE?
We offer 3 kinds of shipping methods: Free shipping method, standard shipping and expedite shipping method. 27 kinds of different carrier to meet your needs. You have the flexibility to choose the one that matches your requirements.
For Free shipping, we ship your package by post office which takes about 7 to 25 business days to most countries in the world.
For Standard Rate shipping, we ship your package using an express mail service, this generally takes 5-10 business days to almost any country in the world.
For Expedited Rate shipping, we can ship by DHL/UPS/FEDEX depending on the destination location.
HOW LONG WILL IT TAKE TO GET MY PACKAGE?
The Total Delivery Time is: Processing Time + Shipping Time. We promise to dispatch your package within 48 hours and provide you with a tracking number.
For Free Shipping, we ship your package by post office which takes about 7 to 25 business days to most countries in the world.
(a) For USA, Canada, Australia customers, it takes about 7 to 14 business days.
(b) For United Kingdom, France, Germany, Italy, Spain, and most other European Countries, it may take 7 to 20 business days.
(c) For customers in South America, it may take 15 to 30 business days.
(d) For other countries, it may take 15 to 25 business days.
I PLACED AN ORDER. CAN I ADD AN ITEM?
The order begins processing soon after placement, so the quickest solution is to place a new order for the additional item.
WHY MY ORDER DID NOT SHIP OUT WITHIN 48H?
We try our best to ensure that all orders are shipped within 48 hours, but sometimes excessive orders, warehouse shipping out delays, so there will be a delay of 3 to 7 working days, please understand us. Once the stock is sufficient, we will ship it to you immediately.
ARE THERE ANY ADDITIONAL FEES INVOLVED IN INTERNATIONAL SHIPPING?
In some cases, there will be VAT or custom duties levied by your destination country. The recipient must pay additional charges for custom duties or taxes. Custom duties and taxes vary from country to country.
DO YOU SHIP INTERNATIONALLY?
We ship all over the world. Just enjoy our service, we’ll ship your orders directly to your customers wherever they are.HOW MUCH WILL IT COST?
We offer free shipping worldwide,If you choose Standard Rate shipping or Expedited Rate shipping,The Shipping Fee will depend on the weight and shape of the item(s). We charge consistently low shipping fees to save you even more money and to increase your profit.HOW CAN I FIND OUT ABOUT MY LOCAL IMPORT TARIFFS?
Every country has its own import regulations and restrictions. You can contact or refer to the official website of your local post office or customs agency to estimate the amount of import duties you may have to pay.
Note:
The shipping and insurance fees you pay do not include import tariffs. Lovelifetoy.com do not bear any tariffs, so please make an estimate of the tariff before you shopping.
DO YOU SHIP TO PO BOXES AND APO/FPO ADDRESSES?
Our shipping partners are unable to ship to APO/FPO military addresses. So please provide a street address for your order.
I PLACED AN ORDER, CAN I CHANGE THE SHIPPING ADDRESS?
Yes, contact Customer Service (Email: Support@lovelifetoy.com) to make any changes to your shipping details. Keep in mind that an address can only be changed if the order has not yet shipped.
DO I HAVE TO PAY OTHER FEES EXCEPT THE PRODUCT COST?
In addition to product costs, you may have to pay for shipping when you want to choose another shipping method, but the shipping costs here do not include any tariffs and other charges. If you choose Express delivery, you may be required to pay customs fees,Lovelifetoy.com do not bear any customs fees.
HOW DO I USE COUPON CODE?
On the cart page, you will be given the option to use coupon code for extra discount. You can use only one valid coupon code for each order. Just Enter the promo code into the code box, then click "apply" to use it!
Payment Information
WHAT PAYMENT METHODS ARE ACCEPTED?
We accept the following payment method:
● PayPal
● Visa credit card
● Master credit card
● Western Union
● Wire transfer
IS BUYING ON-LINE SAFE?
If you do not receive your order or one of the products is significantly different from its description, you will be covered by the PayPal Buyer Protection, which includes the price of the item plus the shipping fees. Please contact our customer service as soon as you realize there might have been something wrong with your order..Orders and Returns
HOW DO I PLACE AN ORDER?
This is the fastest and most convenient ordering option available to you. Online ordering always starts with adding items to your shopping cart.
Note: You will be requested to give your Name and Email address if you choose the Guest checkout option.
DO I NEED AN ACCOUNT TO PLACE AN ORDER?
Yes, and you will also benefit from it; if you register with us you will be able to enjoy the following benefits through your account:• Save your address for faster shopping
• Manage your account details, order history and email preferences and see order status.
WHO SHOULD I TO CONTACT IF I HAVE ANY QUERIES?
Should you have any questions, do not hesitate to contact us.Please feel free to email us with any comments, questions, suggestions or concerns.
HOW CAN I CANCEL OR CHANGE MY ORDER?
Orders are normally dispatched within 48 hours.
If your order has already left our warehouse, we can no longer assist you with a cancellation for your order.
If you wish to cancel your order, please submit a cancellation request via email at support@lovelifetoy.com
Your cancellation request must include the following information:
- Your order number
- The name and email address used to place the order
Please note; due to privacy and security concerns, we can only process a cancellation request sent to us at support@lovelifetoy.com
Cancellation requests cannot be submitted by phone, social media or alternative email addresses.
HOW DO I TRACK MY ORDER?
The Total Delivery Time is: Processing Time + Shipping Time. We promise to dispatch your package within 48 hours and provide you with a tracking number.Wishlist
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